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This web page is personal and my primary reason of "making" this web page is for others to see how easy it is.

Global Personality Test Results
Stability (70%) high which suggests you are very relaxed, calm, secure, and optimistic..
Orderliness (63%) moderately high which suggests you are, at times, overly organized, reliable, neat, and hard working at the expense of flexibility, efficiency, spontaneity, and fun.
Extraversion (60%) moderately high which suggests you are, at times, overly talkative, outgoing, sociable and interacting at the expense of developing your own individual interests and internally based identity.
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Jorge.m.cunha [at] gmail.com

Dynamic, Creative and Proactive IT, Analytic Approach, Customer Focus


EMPLOYMENT EXPERIENCE

2008 to current date Netopolis

    • Implementing Goldmine an CRM product and HEAT an Help desk and Service Level Management software
    • Help desk support 1st and 2nd
    • Consulting on solutions to customer needs

September 2006 To 2007 Eurowin.com a Spanish company

    • Senior Support Specialist
    • Help desk support 1st and 2nd
    • Live Presentations to customers including Internet based
    • Testing retail programs in virtual machines (VMWARE Server) and using Citrix Access Essentials 2.0 and thin clients Wyse
    • Making part as team member of the Portuguese office.
    • Doing Videos about the program's in Portuguese
    • Training in Mollerussa ,Barcelona, Spanish retail software during 3 month 's .

2005 - 2006 August Processos Criativos, Lda.

    • Help desk support 1st and 2nd
    • In house Program testing with SQL 2000 and 2005 for retail Front-Office and Back-Office for fashion retail
    • Setup of operating systems, programs.
    • Sorting and filtering data, to generate tests on the customer side
    • Making manual’s according to the new specs of the program
    • Training to the end-user, key-user and it managers

2002 - December 2005 Regisoft, Lda.

    • Help desk support 1st and 2nd
    • Field Support
    • Setup of operating systems, programs. In point of sale and servers.
    • Making business proposal’s and maintaining contracts
    • Making manual’s according to the new specs of the program
    • Training to the end-user, key-user and it managers

1997 - 2002 Micros-Fidelio

(a Micros Inc. subsidiary - Hospitality Business)

    • Setup and support to point of Sales with SCO-Unix, NT, Novell, SQL) for hospitality business
    • Training to the end-user, key-user and it managers
    • Customizing international programs to the Portuguese market
    • Making Demos

·1992 - 1997 Regislitom Soc. Imp. Export. , Lda.

    • Setup of operating systems, programs. In point of sale and servers for the retail industry
    • Writing manual’s according to the new specs of the program
    • Training to the end-user, key-user and it managers

Training:

-1997

o London, 13 days, shadow installation for customers in UK branch in the hospitality business.

o Casablanca, 8th days, Micros 8700 Basic)

-1998

o Munich 8th days, Computer Based Training Micros 2700

o Düsseldorf Advanced Micros 3700

2005- Training IT Security (Citeforma)

2007-Training Windows Server 2003 (Citeforma)

2008-RVCC 

2009-MCTS SQL SERVER 2005

Languages: English (Regular), Portuguese (Native), Spanish (Regular)