Personal Web page Jorge Cunha

Geo Location

Jorge.m.cunha [at] gmail.com

Dynamic, Creative and Proactive IT, Analytic Approach, Customer Focus

EMPLOYMENT EXPERIENCE

2008 to current date Netopolis

• Implementing Goldmine an CRM product and HEAT an Help desk and Service Level Management software
• Help desk support 1^st and 2^nd
• ^{Consulting on solutions to customer needs}
  

September 2006 To 2007 Eurowin.com a Spanish company

• Senior Support Specialist
• Help desk support 1^st and 2^nd

• Live Presentations to customers including Internet based

• Testing retail programs in virtual machines (VMWARE Server) and using Citrix Access Essentials 2.0 and thin clients Wyse

• Making part as team member of the Portuguese office.
• Doing Videos about the program's in Portuguese
  

• Training in Mollerussa ,Barcelona, Spanish retail software during 3 month 's .

2005 - 2006 August Processos Criativos, Lda.

• Help desk support 1^st and 2^nd

• In house Program testing with SQL 2000 and 2005 for retail Front-Office and Back-Office for fashion retail

• Setup of operating systems, programs.

• Sorting and filtering data, to generate tests on the customer side

• Making manual’s according to the new specs of the program

• Training to the end-user, key-user and it managers

2002 - December 2005 Regisoft, Lda.

• Help desk support 1^st and 2^nd
• Field Support
• Setup of operating systems, programs. In point of sale and servers.

• Making business proposal’s and maintaining contracts
• Making manual’s according to the new specs of the program

• Training to the end-user, key-user and it managers

1997 - 2002 Micros-Fidelio

(a Micros Inc. subsidiary - Hospitality Business)

• Setup and support to point of Sales with SCO-Unix, NT, Novell, SQL) for hospitality business

• Training to the end-user, key-user and it managers

• Customizing international programs to the Portuguese market

• Making Demos

·1992 - 1997 Regislitom Soc. Imp. Export. , Lda.

• Setup of operating systems, programs. In point of sale and servers for the retail industry

• Writing manual’s according to the new specs of the program

• Training to the end-user, key-user and it managers

Training:

-1997

o London, 13 days, shadow installation for customers in UK branch in the hospitality business.

o Casablanca, 8th days, Micros 8700 Basic)

-1998

o Munich 8th days, Computer Based Training Micros 2700

o Düsseldorf Advanced Micros 3700

2005- Training IT Security (Citeforma)

2007-Training Windows Server 2003 (Citeforma)

Languages: English (Regular), Portuguese (Native), Spanish (Regular)